Learn English: Customer Service Interactions
1 episode covering this topic across B1 levels.
Key Vocabulary in โCustomer Service Interactionsโ
check-inThe process of arriving at a hotel or airport and registering your arrival.
phrasehotelA building where people pay to stay, usually for a short time, when they are away from home.
nounkey cardA plastic card used to open a door, especially in modern hotels, instead of a traditional key.
nounluggageThe bags and suitcases that you take with you when you travel.
nounmundaneNot interesting or exciting; ordinary.
adjectivepassportAn official document with your photo and personal details that you need to travel to other countries.
nounreceptionThe area in a hotel where guests check in and out, and where they can ask for information.
nounreservationAn arrangement to have something, like a hotel room or a table, kept for you at a specific time.
nountravelerA person who goes from one place to another, especially on a long journey.
nounvulnerabilitythe state of being weak and easy to hurt or attack
nounPractice โCustomer Service Interactionsโ vocabulary
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